Privacy Policy

Last Updated: October 2026

At Bolubex Enterprise, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it, how long we retain it, and how we protect it when you browse our website, place an order or contact us.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Your name
  • Phone number
  • Email address
  • Delivery address
  • Order and product information
  • Payment-related information required to process your order
  • Information you provide when contacting customer support

We may also collect basic technical information about how you use our website, such as browser or device information, where applicable.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Arrange delivery or pickup
  • Contact you regarding your order
  • Respond to questions and customer support requests
  • Process payments through available payment providers
  • Improve our products, services and website experience
  • Help prevent fraudulent or unauthorized activity

3. Order Data Retention

We retain order and customer information for as long as reasonably necessary to:

  • Complete and manage your order
  • Provide customer support
  • Maintain transaction and business records
  • Handle returns, exchanges or order-related disputes
  • Meet applicable legal, accounting or regulatory requirements

Order information may include your name, contact details, delivery information, products purchased, order date and transaction details.

When personal information is no longer reasonably required for these purposes, we may securely delete it or anonymize it where appropriate.

Payment card details or other sensitive payment credentials are generally processed by the relevant payment provider and are not stored by Bolubex Enterprise unless necessary and permitted for a legitimate business or legal purpose.

4. Payment Information

Payments made through the website may be processed by third-party payment providers.

Bolubex Enterprise does not need to store your full card or payment credentials when these are processed securely by the relevant payment provider.

You should review the privacy policy of the payment provider used during checkout for more information about how your payment information is handled.

5. Sharing Your Information

We may share necessary customer information with trusted service providers when required to complete your order or provide our services.

For example, relevant delivery information may be provided to a dispatch rider or delivery service so that your order can reach you.

We do not sell your personal information to third parties.

6. Cookies

Our website may use cookies and similar technologies to help the website function properly, remember certain preferences and understand how visitors use the website.

You can manage cookie settings through your browser where applicable.

7. Website Analytics

We may use analytics tools to understand website traffic, visitor behaviour and how customers interact with our website.

This information helps us improve the website and shopping experience.

8. Protecting Your Information

We take reasonable steps to protect the personal information provided through our website.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Third-Party Websites and Services

Our website may contain links or integrations involving third-party services, such as payment providers or social media platforms.

Bolubex Enterprise is not responsible for the privacy practices of third-party websites or services. We recommend reviewing their respective privacy policies when using those services.

10. Your Privacy Questions

If you have questions about this Privacy Policy or how your information is handled, please contact us.

WhatsApp / Phone: 033453407 / 075921063
Email: Boluwatifespecial@gmail.com

Bolubex Enterprise
5 Regent Road, PZ, Freetown, Sierra Leone

11. Changes to This Privacy Policy

Bolubex Enterprise may update this Privacy Policy when necessary to reflect changes to our website, services or how we handle information.

Any updated version will be published on this page with the updated date.