Last Updated: October 2026

At Bolubex Enterprise, we want you to be satisfied with your purchase. Because our products include skincare, beauty and personal-care items, we have specific rules regarding returns and exchanges.

1. No Change-of-Mind Exchanges

Due to the sensitive nature of our products, we do not accept exchanges simply because a customer wants a different product.

Before making payment, please carefully check the product name, description and size, and ask any questions you may have.

2. No Refunds for Products Purchased in Good Condition

We do not offer refunds for products that were purchased in good condition.

Where appropriate, Bolubex Enterprise may offer store credit at its discretion.

3. Wrong or Damaged Products

If you receive the wrong or a damaged product due to an error by Bolubex Enterprise or during shipping, please contact us within 24 hours of receiving your order.

We will review the issue and make the necessary arrangements for an exchange where applicable.

Customers may be asked to provide details or photos of the product and order to help us assess the issue.

4. Pickup Orders

If you collected your order from our store and discover that the product is wrong or damaged, please visit the walk-in store where the goods were purchased within 24 hours so the issue can be reviewed and the exchange process initiated.

5. Before You Place Your Order

To avoid problems with your purchase, we encourage customers to:

• Check the product name
• Read the product description
• Check the product size
• Review available product information
• Ask any necessary questions before making payment

6. Contact Us

If you have an issue with an order, please contact us as soon as possible.

WhatsApp / Phone: 033453407 / 075921063
Email: Boluwatifespecial@gmail.com

Bolubex Enterprise
5 Regent Road, PZ, Freetown, Sierra Leone

Payment Policy

Last Updated: October 2026

Bolubex Enterprise provides secure and convenient payment options for customers purchasing skincare, beauty and personal-care products through our website.

1. Available Payment Methods

Available payment methods will be displayed during checkout based on your location and the payment options currently supported by Bolubex Enterprise.

Customers should select their preferred available payment method and complete payment as instructed.

2. Payment Confirmation

Orders are processed after the required payment has been successfully completed and confirmed.

Customers may be contacted if additional information is required to verify or process an order.

3. Payment & Order Details

Customers are responsible for providing accurate information when placing an order.

Please review your:

• Products
• Quantities
• Prices
• Delivery information
• Contact details

before completing payment.

4. Payment Issues

If you experience a problem while making payment or your payment appears to have been completed but your order has not been confirmed, please contact Bolubex Enterprise.

WhatsApp / Phone: 033453407 / 075921063
Email: Boluwatifespecial@gmail.com

5. Refunds

Bolubex Enterprise does not offer refunds for products purchased in good condition.

If you receive a wrong or damaged product due to an error by Bolubex Enterprise or shipping, please contact us within 24 hours of receiving your order.

Please refer to our Return & Exchange Policy for more information.

6. Payment Security

Payments may be processed through third-party payment providers. Customers should review the applicable payment provider’s terms and privacy policy for information about how payment information is processed and protected.

Bolubex Enterprise does not request or require customers to share sensitive payment credentials through WhatsApp, phone calls or other informal communication channels.